General terms and conditions of business

We apply the AGBH/2006 "General Terms and Conditions for the Hotel Industry". PDF DOWNLOAD HERE.

• You can cancel free of charge up to 3 months before arrival.
• From 3 months to 1 month before arrival the cancellation fee is 40% of the booking price.
• From 1 month to 1 week before arrival the cancellation fee is 70% of the booking price.
• In case of cancellation within 7 days before arrival we charge 90% of the booking price.
• In case of cancellation on the day of arrival or no-show, 100% of the booking price will be charged. 

Adjusted cancellation policies due to Covid-19 in winter 2021/22

We will continuously adjust the cancellation conditions to the pandemic situation and guarantee that a free cancellation will always be possible in the following cases:

• Your country is classified as high-risk area and quarantine is required upon arrival
• Travel alert for Austria/Tyrol/ Serfaus-Fiss-Ladis region, quarantine is required when leaving
• Border closures
• Official closure of cable cars and service businesses
• Official closures of our house